Jan-Philipp Nickel explains the topic “Becoming more efficient with AI in knowledge” in the “FiR Service Insights” series.
How can service organizations use artificial intelligence to apply knowledge more efficiently? The KIWi research project demonstrates this using five key use cases:
- Error analysis: pattern in fault reports
- Troubleshooting: automatic support in the use of
- Installation & commissioning: the experience for new projects make use of
- Service-sales: Upgrade-identify potential
- Training: learning content in a targeted and standardized convey
In this webinar, we provide a concise overview of these areas of application and demonstrate the potential that AI-supported knowledge management offers for everyday service operations and how this potential can be leveraged.
This is the third event in a series of webinars in which employees of the FIR at the RWTH Aachen explore the possibilities of AI in the service sector.
When: Tuesday, 28.10.2025, 2:00 p.m. – 3:00 p.m.
Where: Online
Please register by October 27th, 2025!
Further dates in the series:
14.10.: AI in service
21.10.: Business models in transition
28.10.: AI-supported knowledge management
04.11.: Green Service Business
11.11.: Spare parts logistics of tomorrow
18.11.: Success factors for digital business models
25.11.: From closing commission to customer development
tbc.
