In the “FiR Service Insights” series, Rob Schneider addresses the question, “How can the supply of spare parts be secured today?”
Spare parts are the backbone of any successful service business. However, increasing diversity, global supply chains and the pressure to short reaction times make the Management more complex than ever. At the same time, customers expect a high level of availability and transparency.
In this webinar presentation, we will show how spare parts management can be set up in a future-oriented way: from predictive demand planning and intelligent warehouse concepts to digital platforms that connect processes and enable new business models. This will highlight how organizations can increase speed, cost efficiency, and customer satisfaction in equal measure.
This is the fifth date of the Webinar series, in which employees of the FIR at the RWTH Aachen explore the possibilities of AI in the service sector.
When: Tuesday, 11.11.2025, 2:00 p.m. - 3:00 p.m.
Where: Online
Please register by November 10th, 2025!
Further dates in the series:
14.10.: AI in service
21.10.: Business models in transition
28.10.: AI-supported knowledge management
04.11.: Green Service Business
11.11.: Spare parts logistics of tomorrow
18.11.: Success factors for digital business models
25.11.: From closing commission to customer development
02.12.: Service Level Agreements
08.12.: Mehr als nur Service
16.12.: Digitales Dienstleistungsportfolio
tbc.
