{"id":2766,"date":"2024-10-14T08:56:58","date_gmt":"2024-10-14T08:56:58","guid":{"rendered":"https:\/\/www.edih-rheinland.eu\/?p=2766"},"modified":"2025-11-10T13:48:30","modified_gmt":"2025-11-10T13:48:30","slug":"fir-service-insights-1-ki-im-service","status":"publish","type":"post","link":"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-1-ki-im-service\/","title":{"rendered":"FIR Service Insights \u2013 AI in Service"},"content":{"rendered":"

On October 14, FIR will kick off its webinar series with the first event under the motto \u201cAI in Service.\u201d<\/h1>\n

Kick-off for the webinar series!
\nFIR employees explain various use cases for everyday applications of AI here.<\/span><\/h3>\n<\/div><\/div><\/div>
\"Webinarreihe<\/div><\/div>
Registration to the event on Eventbrite<\/span>Registration<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div>

Stefan Kokorski explains the topic of \u201cFields of application for artificial intelligence in industrial service\u201d in the \u201cFIR Service Insights\u201d series.<\/h3>\n

T\u00dcV S\u00dcD Lift Manager saves 35 working hours every day thanks to predictive maintenance, while Lufthansa handles up to 16 million service conversations annually with AI agents. How can these use cases also be leveraged in your company?
\nEnsure that artificial intelligence does not remain just a buzzword: gain practical insights from this presentation, including step-by-step instructions for implementing AI in industry.<\/p>\n

This is the start of a series of webinars in which employees of the FIR at the RWTH Aachen<\/a> explore the possibilities of AI in the service sector.<\/p>\n

When:<\/strong> Tuesday, October 14th, 2025, 2:00 p.m. - 3:00 p.m.
\nWhere:<\/strong> Online<\/p>\n

Please register by October 13th, 2025!
\n<\/strong><\/p>\n<\/div><\/div><\/div>

<\/h4>\n

Further dates in the series:<\/strong><\/h4>\n

14.10.: AI in service<\/a><\/p>\n

21.10.: Business models in transition<\/a><\/p>\n

28.10.: AI-supported knowledge management<\/a><\/p>\n

04.11.: Green Service Business<\/a><\/p>\n

11.11.: Spare parts logistics of tomorrow<\/a><\/p>\n

18.11.: Success factors for digital business models<\/a><\/p>\n

25.11.: From closing commission to customer development<\/a><\/p>\n

02.12.: Service Level Agreements<\/a><\/p>\n

08.12.: Mehr als nur Service<\/a><\/p>\n

16.12.: Digitales Dienstleistungsportfolio<\/a><\/p>\n

tbc.<\/strong><\/p>\n<\/div>

Website of FIR<\/span>Project website<\/span><\/div><\/a><\/div><\/div><\/div>
Further events of FIR<\/span>Event page of FIR<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":2771,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[51,128,129,18,127,81,11],"class_list":["post-2766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veranstaltungen","tag-fir","tag-fir-service-insights","tag-insights","tag-ki","tag-service","tag-webinar","tag-workshop"],"yoast_head":"\nFIR Service Insights - KI im Service - EDIH Rheinland<\/title>\n<meta name=\"description\" content=\"Auftakttermin einer Webiarreihe "FIR Service Insights" des FiR zu den Anwendungen von KI im Unternehmensalltag.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-1-ki-im-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinarreihe "FIR Service Insights" - KI im Service\" \/>\n<meta property=\"og:description\" content=\"Mitarbeitende des FIR erl\u00e4utern hier unterschiedliche Use-Cases zu allt\u00e4glichen Einsatzm\u00f6glichkeiten von KI-Anwendungen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-1-ki-im-service\/\" \/>\n<meta property=\"og:site_name\" content=\"EDIH Rheinland\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-14T08:56:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-10T13:48:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"EDIH Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"EDIH Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/\"},\"author\":{\"name\":\"EDIH Admin\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/#\/schema\/person\/2aecbd1832889c9e9cdc02fb038782c0\"},\"headline\":\"FIR Service Insights – KI im Service\",\"datePublished\":\"2024-10-14T08:56:58+00:00\",\"dateModified\":\"2025-11-10T13:48:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/\"},\"wordCount\":4854,\"publisher\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg\",\"keywords\":[\"FIR\",\"FiR Service Insights\",\"insights\",\"KI\",\"service\",\"webinar\",\"workshop\"],\"articleSection\":[\"Veranstaltungen\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/\",\"url\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/\",\"name\":\"FIR Service Insights - KI im Service - EDIH Rheinland\",\"isPartOf\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg\",\"datePublished\":\"2024-10-14T08:56:58+00:00\",\"dateModified\":\"2025-11-10T13:48:30+00:00\",\"description\":\"Auftakttermin einer Webiarreihe \\\"FIR Service Insights\\\" des FiR zu den Anwendungen von KI im Unternehmensalltag.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage\",\"url\":\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg\",\"contentUrl\":\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg\",\"width\":1920,\"height\":1280,\"caption\":\"Keyvisual - 2. Termin\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/www.edih-rheinland.eu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FIR Service Insights – KI im Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/#website\",\"url\":\"https:\/\/www.edih-rheinland.eu\/\",\"name\":\"EDIH Rheinland\",\"description\":\"Ihr Zugang zu Kompetenzen, Wissen und Erfahrung\",\"publisher\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.edih-rheinland.eu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/#organization\",\"name\":\"EDIH Rheinland\",\"url\":\"https:\/\/www.edih-rheinland.eu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2023\/09\/EDIH-Logo_rgb.png\",\"contentUrl\":\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2023\/09\/EDIH-Logo_rgb.png\",\"width\":2180,\"height\":639,\"caption\":\"EDIH Rheinland\"},\"image\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/edih-rheinland\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/#\/schema\/person\/2aecbd1832889c9e9cdc02fb038782c0\",\"name\":\"EDIH Admin\",\"url\":\"https:\/\/www.edih-rheinland.eu\/en\/author\/edih-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FIR Service Insights - KI im Service - EDIH Rheinland","description":"Auftakttermin einer Webiarreihe \"FIR Service Insights\" des FiR zu den Anwendungen von KI im Unternehmensalltag.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-1-ki-im-service\/","og_locale":"en_US","og_type":"article","og_title":"Webinarreihe \"FIR Service Insights\" - KI im Service","og_description":"Mitarbeitende des FIR erl\u00e4utern hier unterschiedliche Use-Cases zu allt\u00e4glichen Einsatzm\u00f6glichkeiten von KI-Anwendungen.","og_url":"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-1-ki-im-service\/","og_site_name":"EDIH Rheinland","article_published_time":"2024-10-14T08:56:58+00:00","article_modified_time":"2025-11-10T13:48:30+00:00","og_image":[{"width":1920,"height":1280,"url":"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg","type":"image\/jpeg"}],"author":"EDIH Admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"EDIH Admin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#article","isPartOf":{"@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/"},"author":{"name":"EDIH Admin","@id":"https:\/\/www.edih-rheinland.eu\/#\/schema\/person\/2aecbd1832889c9e9cdc02fb038782c0"},"headline":"FIR Service Insights – KI im Service","datePublished":"2024-10-14T08:56:58+00:00","dateModified":"2025-11-10T13:48:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/"},"wordCount":4854,"publisher":{"@id":"https:\/\/www.edih-rheinland.eu\/#organization"},"image":{"@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg","keywords":["FIR","FiR Service Insights","insights","KI","service","webinar","workshop"],"articleSection":["Veranstaltungen"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/","url":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/","name":"FIR Service Insights - KI im Service - EDIH Rheinland","isPartOf":{"@id":"https:\/\/www.edih-rheinland.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage"},"image":{"@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg","datePublished":"2024-10-14T08:56:58+00:00","dateModified":"2025-11-10T13:48:30+00:00","description":"Auftakttermin einer Webiarreihe \"FIR Service Insights\" des FiR zu den Anwendungen von KI im Unternehmensalltag.","breadcrumb":{"@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#primaryimage","url":"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg","contentUrl":"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg","width":1920,"height":1280,"caption":"Keyvisual - 2. Termin"},{"@type":"BreadcrumbList","@id":"https:\/\/www.edih-rheinland.eu\/fir-service-insights-1-ki-im-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.edih-rheinland.eu\/"},{"@type":"ListItem","position":2,"name":"FIR Service Insights – KI im Service"}]},{"@type":"WebSite","@id":"https:\/\/www.edih-rheinland.eu\/#website","url":"https:\/\/www.edih-rheinland.eu\/","name":"EDIH Rheinland","description":"Ihr Zugang zu Kompetenzen, Wissen und Erfahrung","publisher":{"@id":"https:\/\/www.edih-rheinland.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.edih-rheinland.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.edih-rheinland.eu\/#organization","name":"EDIH Rheinland","url":"https:\/\/www.edih-rheinland.eu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.edih-rheinland.eu\/#\/schema\/logo\/image\/","url":"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2023\/09\/EDIH-Logo_rgb.png","contentUrl":"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2023\/09\/EDIH-Logo_rgb.png","width":2180,"height":639,"caption":"EDIH Rheinland"},"image":{"@id":"https:\/\/www.edih-rheinland.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/edih-rheinland"]},{"@type":"Person","@id":"https:\/\/www.edih-rheinland.eu\/#\/schema\/person\/2aecbd1832889c9e9cdc02fb038782c0","name":"EDIH Admin","url":"https:\/\/www.edih-rheinland.eu\/en\/author\/edih-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/posts\/2766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/comments?post=2766"}],"version-history":[{"count":18,"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/posts\/2766\/revisions"}],"predecessor-version":[{"id":3085,"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/posts\/2766\/revisions\/3085"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/media\/2771"}],"wp:attachment":[{"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/media?parent=2766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/categories?post=2766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.edih-rheinland.eu\/en\/wp-json\/wp\/v2\/tags?post=2766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}