{"id":2929,"date":"2024-11-25T10:18:53","date_gmt":"2024-11-25T10:18:53","guid":{"rendered":"https:\/\/www.edih-rheinland.eu\/?p=2929"},"modified":"2025-11-10T13:50:48","modified_gmt":"2025-11-10T13:50:48","slug":"fir-service-insights-7-kundenentwicklung","status":"publish","type":"post","link":"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-7-kundenentwicklung\/","title":{"rendered":"FIR Service Insights \u2013 From closing commission to customer development"},"content":{"rendered":"

The FIR webinar series continues on November 25th - this time under the motto \"From closing commission to customer development\"<\/h1>\n

Employees of the FIR explain different Use Cases to the everyday use of Digital or AI applications in the service sector<\/span><\/h3>\n<\/div><\/div><\/div>
\"Webinarreihe<\/div><\/div>
Registration to the event on Eventbrite<\/span>Registration<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div>

In the \u201cFiR Service Insights\u201d series, Lennardt S\u00f6hngen addresses the question \u201cWhat will become of sales incentive systems in the manufacturing industry?\u201d<\/h2>\n

Success factors of digital business models for the mechanical and plant engineering<\/b><\/p>\n

classic sales incentive systems in the manufacturing industry have long been designed around one-time sales of machinery. However, with the increasing importance of digital products and services, these models are reaching their limits: sales commissions were designed to reward transactional product sales, while customer loyalty and active sales of digital services were often neglected.<\/p>\n

The webinar will show why traditional incentive models are no longer sufficient to make sales sustainable for the future. It will explain how modern sales incentives can be designed to incentivize not only product sales, but also long-term customer loyalty and development through digital products and services.<\/p>\n

To this end, best practices from the manufacturing industry will be presented and examples of successful models from the software industry that can be transferred will be highlighted. This will provide insight into how existing systems can be further developed and brought into line with digital requirements.<\/p>\n

This is the seventh event in the Webinar series, in which employees of the FIR at the RWTH Aachen<\/a> explore the possibilities of AI in the service sector.<\/p>\n

When:<\/strong> Tuesday, 25.11.2025, 2:00 p.m. - 3:00 p.m.
\nWhere:<\/strong> Online<\/p>\n

Please register by November 24th, 2025!<\/strong><\/p>\n<\/div><\/div><\/div>

<\/h4>\n

Further dates in the series:<\/strong><\/h4>\n

14.10.: AI in service<\/a><\/p>\n

21.10.: Business models in transition<\/a><\/p>\n

28.10.: AI-supported knowledge management<\/a><\/p>\n

04.11.: Green Service Business<\/a><\/p>\n

11.11.: Spare parts logistics of tomorrow<\/a><\/p>\n

18.11.: Success factors for digital business models<\/a><\/p>\n

25.11.: From closing commission to customer development<\/a><\/p>\n

02.12.: Service Level Agreements<\/a><\/p>\n

08.12.: Mehr als nur Service<\/a><\/p>\n

16.12.: Digitales Dienstleistungsportfolio<\/a><\/p>\n

tbc.<\/strong><\/p>\n<\/div>

Website of FIR<\/span>Project website<\/span><\/div><\/a><\/div><\/div><\/div>
Further events of FIR<\/span>Events of the FIR<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":2771,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[135,37,51,128,129,18,127,81,11],"class_list":["post-2929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veranstaltungen","tag-dienstleistung","tag-digitalisierung","tag-fir","tag-fir-service-insights","tag-insights","tag-ki","tag-service","tag-webinar","tag-workshop"],"yoast_head":"\nFIR Service Insights - Abschlussprovision zur Kundenentwicklung - EDIH Rheinland<\/title>\n<meta name=\"description\" content=\"Siebter Termin der Webiarreihe "FIR Service Insights" des FiR zu digitalen Anwendungen oder KI im Unternehmenssalltag.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-7-kundenentwicklung\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinarreihe "FIR Service Insights" - KI-gest\u00fctztes Wissensmanagement\" \/>\n<meta property=\"og:description\" content=\"Mitarbeitende des FIR erl\u00e4utern hier unterschiedliche Use-Cases zu allt\u00e4glichen Einsatzm\u00f6glichkeiten von KI-Anwendungen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-7-kundenentwicklung\/\" \/>\n<meta property=\"og:site_name\" content=\"EDIH Rheinland\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-25T10:18:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-10T13:50:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"EDIH Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"EDIH Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-7-kundenentwicklung\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-7-kundenentwicklung\/\"},\"author\":{\"name\":\"EDIH Admin\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/#\/schema\/person\/2aecbd1832889c9e9cdc02fb038782c0\"},\"headline\":\"FIR Service Insights – Abschlussprovision zur Kundenentwicklung\",\"datePublished\":\"2024-11-25T10:18:53+00:00\",\"dateModified\":\"2025-11-10T13:50:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-7-kundenentwicklung\/\"},\"wordCount\":5408,\"publisher\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-7-kundenentwicklung\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/09\/earth-7641871_1920_FSI.jpg\",\"keywords\":[\"Dienstleistung\",\"Digitalisierung\",\"FIR\",\"FiR Service Insights\",\"insights\",\"KI\",\"service\",\"webinar\",\"workshop\"],\"articleSection\":[\"Veranstaltungen\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-7-kundenentwicklung\/\",\"url\":\"https:\/\/www.edih-rheinland.eu\/fir-service-insights-7-kundenentwicklung\/\",\"name\":\"FIR Service Insights - 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