{"id":3065,"date":"2024-12-08T13:08:15","date_gmt":"2024-12-08T13:08:15","guid":{"rendered":"https:\/\/www.edih-rheinland.eu\/?p=3065"},"modified":"2025-11-10T13:43:40","modified_gmt":"2025-11-10T13:43:40","slug":"fir-service-insights-9-mehr-als-nur-service","status":"publish","type":"post","link":"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-9-mehr-als-nur-service\/","title":{"rendered":"FIR Service Insights &#8211; Mehr als nur Service"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10px;--awb-background-color:var(--awb-color5);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h1 class=\"whitetxt\">Am 08. Dezember geht die Webinarserie des FIR weiter &#8211; dieses Mal zum Thema &#8220;Mehr als nur Service<b>&#8220;<\/b><\/h1>\n<h3><span style=\"color: #ffffff;\">Employees of the FIR explain different Use Cases to the everyday use of Digital or AI applications in the service sector<\/span><\/h3>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"awb-image-hotspots awb-image-hotspots-1\"><div class=\"awb-image-hotspots-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-800x412.jpg\" alt=\"Webinarreihe FIR Service Insights\" width=\"800\" height=\"412\" title=\"earth-7641871_1920_3 _Regina Schrank\" class=\"awb-image-hotspots-image wp-image-3066\" srcset=\"https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-18x9.jpg 18w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-200x103.jpg 200w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-300x154.jpg 300w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-400x206.jpg 400w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-600x309.jpg 600w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-768x395.jpg 768w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-800x412.jpg 800w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-1024x527.jpg 1024w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-1200x618.jpg 1200w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank-1536x790.jpg 1536w, https:\/\/www.edih-rheinland.eu\/wp-content\/uploads\/2025\/11\/earth-7641871_1920_3-_Regina-Schrank.jpg 1920w\" sizes=\"(max-width: 1920px) 100vw, 1920px\"\/><\/div><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:5%;--button-border-radius-top-right:5%;--button-border-radius-bottom-right:5%;--button-border-radius-bottom-left:5%;--button_margin-top:3%;--button_margin-bottom:3%;\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Registration\" aria-label=\"Registration\" href=\"https:\/\/FIR-Service-Insights_Mehr-als-nur-Service.eventbrite.de\"><div class=\"awb-button__hover-content awb-button__hover-content--default awb-button__hover-content--centered\"><span class=\"fusion-button-text awb-button__text awb-button__text--hover\">Registration to the event on Eventbrite<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Registration<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:5%;--awb-margin-bottom:5%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2>Regina Schrank erl\u00e4utert in der Reihe &#8218;FiR Service Insights&#8216; die Frage &#8220;<b>Wie kann die Nutzungsphase von Maschinen und Anlagen optimal begleitet werden?<\/b>\u201d<\/h2>\n<p>Bisher konzentrieren sich viele Lebenszyklusans\u00e4tze vor allem auf die Entwicklung, Konstruktion und Produktion. Die oft gr\u00f6\u00dfte Phase \u2013 der Betrieb \u2013 wird dabei h\u00e4ufig vernachl\u00e4ssigt.<\/p>\n<p>Worum geht\u2019s konkret?<\/p>\n<ul>\n<li>Wie kann ein Hersteller seine Kunden in der Nutzungsphase bestm\u00f6glich unterst\u00fctzen?<\/li>\n<li>Welche Rolle spielt dabei der Service \u2013 und welche Leistungen sind wirklich gefragt?<\/li>\n<li>Wie kann die Digitalisierung den Service im Betrieb gezielt verbessern?<\/li>\n<\/ul>\n<p>Im Webinar geben wir einen ersten Einblick, wie Lebenszyklusmanagement in der Nutzungsphase aussehen kann \u2013 und zeigen, welche zentrale Rolle der Service dabei spielt.<\/p>\n<p>This is the seventh event in the Webinar series, in which employees of the<a href=\"https:\/\/www.edih-rheinland.eu\/en\/ueber-uns\/konsortium-netzwerk\/#fir\"> FIR at the RWTH Aachen<\/a> explore the possibilities of AI in the service sector.<\/p>\n<p><strong>When:<\/strong> Montag, 08.12.2025, 14:00 &#8211; 15:00 Uhr<br \/>\n<strong>Where:<\/strong> Online<\/p>\n<p><strong>Anmeldung bitte bis zum 07.12.2025.<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h4><\/h4>\n<h4><strong>Further dates in the series:<\/strong><\/h4>\n<p>14.10.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-1-ki-im-service\/\">AI in service<\/a><\/p>\n<p>21.10.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-2-geschaeftsmodelle-im-wandel\/\">Business models in transition<\/a><\/p>\n<p>28.10.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-3-ki-gestuetztes-wissensmanagement\/\">AI-supported knowledge management<\/a><\/p>\n<p>04.11.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-4-green-service-business\/\">Green Service Business<\/a><\/p>\n<p>11.11.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-5-ersatzteillogistik-von-morgen\/\">Spare parts logistics of tomorrow<\/a><\/p>\n<p>18.11.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-6-erfolgsfaktoren-digitaler-geschaeftsmodelle\/\">Success factors for digital business models<\/a><\/p>\n<p>25.11.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-7-kundenentwicklung\/\">From closing commission to customer development<\/a><\/p>\n<p>02.12.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-8-service-level-agreements\/\">Service Level Agreements<\/a><\/p>\n<p>08.12.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-9-mehr-als-nur-service\/\">Mehr als nur Service<\/a><\/p>\n<p>16.12.: <a href=\"https:\/\/www.edih-rheinland.eu\/en\/fir-service-insights-10-digitales-dienstleistungsportfolio\/\">Digitales Dienstleistungsportfolio<\/a><\/p>\n<p><strong>tbc.<\/strong><\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.fir.rwth-aachen.de\/forschung\/forschungsprojekte\/detail\/edih-rheinland-10108363\"><div class=\"awb-button__hover-content awb-button__hover-content--default awb-button__hover-content--centered\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Website of FIR<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--hover\">Project website<\/span><\/div><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.fir.rwth-aachen.de\/veranstaltungen\"><div class=\"awb-button__hover-content awb-button__hover-content--default awb-button__hover-content--centered\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Further events of FIR<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--hover\">Events of the FIR<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":2771,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[135,37,51,128,129,18,127,81,11],"class_list":["post-3065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veranstaltungen","tag-dienstleistung","tag-digitalisierung","tag-fir","tag-fir-service-insights","tag-insights","tag-ki","tag-service","tag-webinar","tag-workshop"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FIR Service Insights - Mehr als nur Service - EDIH Rheinland<\/title>\n<meta name=\"description\" content=\"Neunter Termin der Webiarreihe &quot;FIR Service Insights&quot; des FiR zu digitalen Anwendungen oder KI im Unternehmenssalltag.\" 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